VideoNuze Posts

Late last week, WebTrends, the long-time player in web analytics, announced an important improvement in its video measurement capabilities. The company introduced a rich media plug-in that is compatible with most video formats (Flash, Silverlight, WMP, Real, etc.) providing customers with deeper understanding of users' behavior with video. I had a quick chat with Roger Corvill and Sean Browning at WebTrends to learn more.

Most everyone who has ever worked in any online business has likely had contact with WebTrends and other analytics packages like Omniture and Google Analytics. All of these provide valuable insight about site traffic, page usage, clickstream data, referring links and the like.

But the massive explosion of video has introduced new complexity in the analytics world because video is a new media type requiring unique measurement capabilities. Relevant video metrics include things like abandonment rates, rewind/resume behavior, and conversion rates on offers. As user engagement shifts to video, publishers require the same degree of insight as they've come to expect in the HTML world.

Roger and Sean said customers have been expressing these kinds of needs to them as they are urgently focused on how best to monetize their video efforts. This synchs with what I hear often from content executives; they're excited about the opportunity to be more data-driven in both their programming decisions and monetization strategies.

In ad-supported video alone, there are a bewildering array of ad formats and implementation models, with varying impacts on the user's experience. This is the crux of today's experimentation: which ad model results in optimal consumption and monetization. I think of these attributes mapped on an XY chart, with the goal to operate as far out to the right corner as possible (i.e. high consumption AND high monetization). But this can only happen with solid underlying measurement.

Until now, WebTrends customers had to customize in order to get deep video-related stats; now they will be available out of the box. One limitation, at least for now, is that WebTrends only measures video consumption on-site. That means that as video is virally spread though embedding, emailing and syndication WebTrends doesn't yet keep track. That's an important limitation given how viral video consumption is. This is a key feature that Visible Measures, a video analytics startup which I've written about previously, has focused on.

Still, just gaining greater insight about how visitors engage with on-site video is a great leap forward, and one which WebTrends customers will no doubt welcome.

Another sign of video advertising's continued growth is that video ad network YuMe has broken into comScore Media Metrix's Ad Focus top 10, reaching almost 135 million unique visitors in June. The full stats are in this comScore release. While obviously a big win for YuMe (which I've previously written about here), a larger point that I think is worth noting is that this demonstrates how pervasive broadband video is becoming for all publishers. Going forward I expect YuMe's reach to continue to rise, and also for other video ad networks to keep moving up comScore's list.

Competition continues to intensify in the already-crowded video content management/platform space, with additional players continuing to hit my radar. The latest is VMIX, which contacted me after I posted my recent summary of all the companies operating in this space. I got a briefing from CEO Mike Glickenhaus, CTO/founder Greg Kostello and VP Marketing Jennifer Juckett.

VMIX has actually been around since 2005, and has built a healthy roster of customers, mainly, but not exclusively in the local media space. Operating purely as a white-label SaaS provider, its CORE media management platform now powers over 200 sites' video and multimedia offerings, reaching 60 million+ unique visitors/mo. Examples are regional sites such as McClatchy's KansasCity.com, Lee Enterprises' StlToday.com and Landmark's HamptonRoads.com along with others such as American Cancer Society's SharingHope.tv.

Given how crowded the space is, I'm always interested in how video platform companies articulate their points of differentiation. In this case Mike outlined several ways starting with the idea that VMIX's sale focuses on revenue generation for local media companies, rather than technology adoption. Mike has a long executive career in local media, and explained that traditionally revenue generation has been the prism through which technology decisions are made; this is no doubt truer than ever in a difficult economy.

VMIX backs up this positioning with a professional services team that helps structure sponsorship programs for its customers, also helping train them in how to sell video. Note this is a tactic that WorldNow, the leading video platform company in local media space uses as well. This angle makes sense to me - as an industry executive recently said to me, "Revenue generation never gets commoditized."

Beyond revenue, VMIX also emphasizes its UGC capabilities. UGC is scary, unmanaged terrain for most media companies and so VMIX has staffed up a human reviewing process to filter each piece of user-generated content uploaded to its customers' sites. That may seem a bit daunting, but the payoff is that these local media companies are able to broaden their news-gathering nets, at a time when newsroom headcount is shrinking (for one example of UGC is being mixed with professional video, see what CNN is doing with its iReport series). One last differentiator is VMIX's "Marketplace" where it offers third party video to its customers on an ad inventory sharing basis.

Ending the week on a lighter note, I want to point out two videos sure to make you chuckle. If you're thinking they're from late-night comedians or new online comedy networks or even YouTube's user-generated video trove, think again. They're from about the most unlikely place you can imagine: the life sciences industry.

That's right, two life sciences companies, Bio-Rad Laboratories and Eppendorf AG are demonstrating that the so-called "democratization of video" has truly reached into some unexpected places.

The funnier of the two is Bio-Rad's "Scientists for Better PCR," a hilarious and campy imitation of "We Are the World" featuring a collection of singer lookalikes (I spotted Bob Dylan, Bette Midler, Stevie Wonder, Joe Cocker, Quincy Jones and others...see who you can identify). Also, it's worth clicking on the "Download the Lyrics" link to see the actual words they're singing - it makes the experience even more amusing.

In case you were interested, which I'm guessing most of you are not, PCR stands for "polymerase chain reaction" which is a method to find the genes/DNA of a living organism. The song brings the product to life in a way that no other marketing collateral ever could have done. The PCR song has been out for a while, but hadn't hit my radar. Hat tip to Anystream's Geoff Allen for bringing it to my attention.

Meanwhile, also check out Eppendorf's hilarious boy band sendup to promote its epMotion Automated pipetting system (don't ask me what this product does). Again take a look at the lyrics to add to the humor.

This week I've spent a fair amount of time highlighting how brands and others are using broadband video in creative and clever ways to bring their messages to life. When I see all of these examples, I continue to be impressed with just how versatile the broadband medium is.

Yesterday I wrote about Baby Ruth's MLB All-Star Game UGV contest, and outlined the reasons why we should expect to see a lot more of these brand-sponsored UGV contests.

Sure enough, like clockwork, yesterday's NYTimes carried a long article about McDonald's new "Big Mac Chant-Off" UGV contest. This one, run in conjunction with MySpace, solicits video and audio submissions of users re-creating the fast food chain's famous 1974 "2 All Beef Patties" jingle. Though not tied to a marquee event like the All-Star Game, the Academy Awards of the political conventions as are the other UGV contest I mentioned yesterday, the McDonald's contest's tie in with MySpace gives it extra buzz.

The NYTimes article also notes another UGV contest from Klondike ("What Would You Do for a Klondike Bar?" This contest sports a $100,000 prize, and judging by the number of entries, plenty of people are gunning for it.

Baby Ruth hit a home run at Tuesday night's All-Star Game with its "Take Me Out to the Ballgame" user generated video contest. The contest was heavily promoted during the All-Star Game and ran in association with Major League Baseball.

In case you missed it, the challenge was to creatively sing the classic ballpark tune in 2 minutes or less. The contest received dozens of submissions, which were then narrowed to a list of finalists, judged by a committee of three. The judging criteria was weighted heavily toward originality, but also included creative use and/or incorporation of the Baby Ruth brand, ensuring that the candy maker got strong visibility in the videos. The winner got to perform during the 7th inning of the game. (I didn't see this part of the game, so I don't know if it happened. Note a peeve is that MLB/Baby Ruth should be offering video of the winner singing at Yankee Stadium, which would be an instant classic, but doesn't seem to be.)

Still, I'm a big fan of UGV contests like this especially when the brand, contest and tie-in event all harmonize, as was the case with this Baby Ruth contest. Though these contests require significant upfront coordination, the payoff is that they are a unique branding opportunity that can inexpensively break through today's ad clutter. Not to mention these contests are a real crowd-pleaser, playing on the same voyeuristic viewer impulses that programs like American Idol have tapped into brilliantly.

I've said repeatedly that the abundant volume of UGV available at YouTube and elsewhere provides evidence that there's a ton of amateur talent out there. Brands and others that figure out how to leverage it can generate excitement and deepen customer engagement. In addition - and with a little luck - these videos can also turn into viral sensations, driving a near infinite ROI for the underlying brand.

Other recent examples that combine UGV with high profile events include Dove's "Supreme Cream Oil Body Wash Ad Contest" (in conjunction with the Academy Awards) and MySpace/NBC's "Decision '08 Convention Contest" (in conjunction with this summer's political conventions). I expect more to come. If you see examples, please let me know!

What do you think? Post a comment now!

Choate Hall & Stewart is an old-line Boston law firm whose innovative use of broadband video shows how out-of-the box thinking can shake up the competitive dynamics of a very traditional industry.

As Betsy Huntley, Choate's Director of Marketing explained to me, a key audience for Choate (and indeed all major firms) are top law students who are heavily recruited for summer and full-time associate employment. Year in and year out successful recruiting is key to every firm's existence.

To put the video idea in perspective, Betsy noted that to their knowledge no other law firm had used video as a recruiting tool (nor has any still). Such an initiative would be groundbreaking, and risky. As a rule, most law firms do not embrace risk or even the appearance of it. Being perceived as ultra responsible custodians of their clients' interests is far more important than looking like a web 2.0 rock star.

Choate's partners debated the video concept intensively, ultimately deciding to go forward. Then, like Hollywood executives, Choate needed to weigh programming ideas, scripts, formats and the like. Scrambling against recruiting deadlines, the impressive results can be seen in the "Careers" section of their web site.

You'll notice first that playing in the center window are several clever spoofs of the classic "Mac vs. PC" ads (complete with reminiscent music), featuring a Choate "associate" and an associate at "Megafirm." In addition, in the right hand navigation are a collection of "Red Chair" interviews where Associates share something about themselves, adding a distinctive personal feel to the site. There are lots of other talking head interviews, humorous skits and vintage footage. Betsy said the guiding philosophy was "though we take our work and clients seriously, we try not to take ourselves too seriously."

The videos have been a huge success for the firm, as Betsy noted they "streamlined every point in the recruiting process" starting with improved candidate self-selection, more productive, in-depth interviews, a higher acceptance rate on offers made and a higher quality of new hires. All recruits said they'd seen the videos and reacted positively. They especially appreciated seeing their friends candidly discussing their experiences.

I give Choate a lot of credit. Embracing video was a risky bet that undoubtedly felt like very foreign territory for the firm. Yet its experience demonstrates how video newcomers can shake up their industries and distinguish themselves from their competition. Further, it also reinforces the notion that video professionals have a huge new pool of clients to work with. As video becomes a core part of more organizations' communications efforts, video experts are going to be in higher and higher demand.

What do you think? Post a comment now!