VideoNuze Posts

Daisy Whitney and I are pleased to present the 52nd edition of the VideoNuze Report podcast, for March 5, 2010.

First up this week I discuss my post from this past Monday, "ABC.com is Now Achieving 'DVR Economics' for Its Programs," in which I described how ABC is now generating roughly the same revenue per program per viewer in online as it is when its programs are watched in DVR playback mode. Albert Cheng, EVP of Digital Media at Disney-ABC had explained to me last week that ABC recently concluded that since online and DVR are both "catch-up" opportunities, it was more appropriate to compare them to each other than to on-air.

Key to this logic is that ABC maintains a release window for its programs, with them being posted on the site 4-6 hours after broadcast. As a result, people who really want to see the program when it's first available still watch on-air (and may in fact re-watch online or via DVR). As long as there's an audience for broadcast, and online doesn't cannibalize it, the logic makes sense to me. Albert also explained that there's further upside in online through increasing the ad load, which is something ABC has experimented with.

Daisy picks up on that point, noting that CBS's Anthony Soohoo told her in an interview for Beet.tv that CBS is considering moving to a full ad load online because the online and on-air experience are converging, which suggests to them that viewers would tolerate more ads. We dig into the interplay between online and DVR usage, which I think is increasingly going to be a key focus for networks in how they choose to monetize online viewing.

Wrapping up, we review what some of the social media "listening" sites that are tracking the Oscar predictions are saying. Daisy appears officially addicted to following the online chatter.

Click here to listen to the podcast (14 minutes, 41 seconds)

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This morning thePlatform is rolling out its latest Player Development Kit (PDK) which offers its media customers the option of turning on a series of video sharing/social media features for their users. Marty Roberts, thePlatform's VP of Marketing, gave me a demo last week. One of my key reactions is that interest in the PDK by thePlatform's customers shows how much media companies' executives' mindsets have evolved in a very short time.

With the player enhancements, users are able to embed video into ten of the most popular social networks: Facebook, MySpace, Twitter, Digg, Reddit, Stumble Upon, Delicious, Windows Live, Yahoo! Buzz and Vodpod. All are pre-integrated by thePlatform so just a couple of clicks by the user places the video player, complete with its original branding, into these 3rd party sites. All of the advertising logic flows through to wherever the player is distributed, so ads run according to the same rules as they would on the destination site. All of the views are reported in the admin console, including detail on where the videos played.

An additional feature is the ability for users to clip a specific segment out of the underlying video and embed just that segment into these social networks. That means that users no longer have to say to their friends something like "check out the joke approximately 45 seconds into the attached 3 minute clip;" instead they can embed a new segment with just the joke itself. thePlatform has also handily integrated URL shortening, so embedding in Twitter is a snap. It also exposes hash tags in the meta data which are automatically added to the tweet.

Marty explained that thePlatform's customers, recognizing their users' interest in sharing clips, have pushed for these new social features. That's a pretty remarkable evolution in thinking by big media companies, which not that long ago were focused both on driving users only to their own destination sites for online viewing and also on bearing 100% of the promotional responsibility for doing so. By advocating for these new social/sharing features these companies are recognizing that online viewing should happen wherever users decide to hang out (this is the premise of the Syndicated Video Economy I've discussed many times) and that users themselves should be considered a critical ingredient in promoting content.

Gone too appears to be traditional concerns about the environment in which branded video would show up. I can't count how many times over the years I've heard content executives express worry about having their brands and programming end up in semi-pornographic or amateurish user-created sites. I asked Marty about this evolution in thinking and he said that even some of thePlatform's most conservative customers now seem to be over this perceived problem. Looks like Dylan was right, "The times, they are a-changin.'"

The two new boxes TiVo unveiled last night - the Premiere and the Premiere XL - go right to the top of my list of most impressive devices that handle both broadcast and broadband content in one seamless experience. The new boxes continue TiVo's pattern of always being one step ahead of the competition in delivering an outstanding user experience. All of that is the good news. The bad news is that unfortunately, nothing I learned in my briefing earlier this week with Jim Denney, TiVo's VP of Product Marketing, suggests that these boxes will find their way into any more than the relatively few homes that prior TiVo boxes have.

First the boxes themselves. The key Premiere innovation is that TiVo now elegantly recognizes broadband sources such as Netflix, Amazon, Blockbuster, YouTube and hundreds of others as bona fide content options, right alongside the customary broadcast and cable channels. That means that when you do a search for a specific TV program or movie, TiVo returns all the viewing options. Say for example it's Saturday night and you search for the classic movie "Raising Arizona." It may be on a cable channel the following Tuesday, but you want to watch it now. Well it is also available from Netflix's Watch Instantly. Assuming you've linked your Netflix account to the Premiere, a couple of clicks of the remote and you're watching right then. That type of all-in-one-box convenience isn't available elsewhere.

The TiVo browse and recommendation experience is tremendously improved also with a new "Discovery bar" - a strip of artwork and images from the programming that adds a lot of zip to the previously text-heavy browsing UI. Selecting an image triggers an expansion window with relevant details (program description, air time, cast, etc.) You can then immerse yourself in a "6 degrees of Kevin Bacon" IMDb-like experience by subsequently selecting an actor, subsequent movies, co-stars, etc, all in a rich, graphical interface. You can also select "Bonus Features" and immediately start reviewing accompanying clips from YouTube.

TiVo is also introducing "Collections," a set of curated categories like "Oscar Winning Films," "Sundance Award Winners" and "AFI's 10 Top 10" which, with accompanying artwork that are another quick, fun new way to browse for what's on (again these collections tap all broadcast and broadband sources). The gorgeous user experience is all built on Flash and is formatted for HD widescreen, to maximize the amount of real estate used. Another first for TiVo is a full QWERTY keyboard that slides out of the remote control for enhanced navigation.

That's a lot of new goodness from TiVo, which as expected comes at a price. The Premiere, with 320 GB of storage (enough for 45 hours of HD recording) is $299 and the Premiere XL, with 1 TB of storage is $499. Best Buy is again highlighted as a key marketing partner. Then of course there's the $13.95/mo TiVo service charge.

These are basically consistent with previous prices, suggesting that yet again TiVo will bump up against the brick wall of most consumers' resistance to buying expensive hardware. No matter how cool TiVo's boxes have been over the years, this is TiVo's traditional Achilles heel and it doesn't seem likely to lessen with the Premiere. When I highlighted this issue Jim allowed that the purpose of the standalone box is to be a "crucible of innovation" and that it is intended mainly for "discerning customers" (my interpretation: TiVo itself doesn't plan to sell a ton of Premiere boxes).

To address the sell-through problem, TiVo has worked hard to develop "TiVo-inside" relationships with video service providers, so that it can become more of a software and services company. For instance, I've been getting my TiVo service as part of my Comcast set-top box for a while now. With the Premiere announcements, TiVo said that RCN, a smallish American "overbuilder" and Virgin Media, a significant U.K. operator would include the Premiere features in their new set-top boxes, which is great.

However, no plans were revealed for what Comcast, by far the largest operator with TiVo inside, will do with the Premiere. In fact, one sticking point for Comcast is almost certainly the very access to broadband content that TiVo is trumpeting with the Premiere. My Comcast box frustratingly disables all of the previous "TiVoCast" broadband features I used to enjoy on my Series 2 box as Comcast seeks to maintain its "walled garden" approach. While RCN may be aggressive about providing access to 3rd-party broadband sources, I'm doubtful that Comcast will be given their own extensive TV Everywhere plans. That raises doubts about whether Comcast's TiVo customers will ever see the Premiere's full range of features.

And so all that brings us back to where TiVo always seems to find itself - with market-leading devices that have serious hurdles to widespread consumer adoption. I really hope there's a forthcoming breakthrough this time around for TiVo. Otherwise history will repeat itself yet again and TiVo will continue to be a well-respected, but relatively marginal player in the digital media landscape.

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