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Inside the Stream: Disney’s DIRECTV Dispute Highlights Its Reduced Customer Focus
Last weekend Disney blacked out all of its networks on DIRECTV as the carriage agreement between the two companies expired without a new one being reached. These types of disputes are common in the pay-TV industry, and there’s always a lot of jawboning and finger-pointing, making it difficult to understand the exact proposals and counter-proposals.
What seems indisputable is that Disney is pushing for a continuation of its longstanding approach to bundling all of its networks together, perhaps with some additional flexibility for DIRECTV. With ESPN’s high cost, that means the bundle price to DIRECTV is elevated, even as cord-cutting accelerates. It also means DIRECTV would keep paying for a bunch of smaller channels most of its subscribers don’t watch. None of this is especially friendly to viewers.
The irony of course is that even as Disney is pushing for bundling with traditional distributors like DIRECTV, Disney is separately part of the Venu Sports JV which unbundles its (and Fox’s and Warner Bros. Discovery’s) sports networks and packages them into a new streaming offering. Venu’s launch is now up in the air due to Fubo TV winning a preliminary injunction against it.
Stepping back, as we observe, Disney is also pursuing a variety of other moves that also suggest reduced customer focus. The primary example of this is the latest round of Disney+ price increases that this time are coupled with a crackdown on password sharing - an approach completely counter to how Netflix wisely executed its password limit. Even though Disney eked out a profit in its DTC segment in the latest quarter, Colin and I believe these moves will put a lot of pressure on Disney+ subscriber numbers in the coming quarters.
(Outside of the streaming space, Disney also recently and embarrassingly insisted, and then reversed, its position in the case of a woman who died from an allergic reaction to food at Disney World, with Disney initially insisting her husband lost his rights to sue the company because he signed up for Disney+.)
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Topics: DirecTV, Disney, Disney+, Podcast, Venu Sports