Tuesday, October 21, 2008, 9:22 AM ET|Posted by Will Richmond
Notwithstanding the countless times I've received emails with links to video clips or visited social networking pages where video is embedded, I've often had the sense that true social engagement around premium quality video has been lacking.
"Engagement" is one of those nebulous Internet words that can mean many things to different people. To me, the most appropriate online engagement opportunities should be modeled on how we have traditionally engaged with offline media. Some relevant offline examples that come to mind include recommending a movie to a friend, clipping a newspaper article to send to a colleague, chatting informally with friends and family during a TV show or sharing opinions about favorite actors and actresses over drinks.
As consumers shift their viewing to broadband, the key to engagement is to enable users to effortlessly and intuitively emulate some or all of these behaviors. I concede that's easier said than done. Yet in addition to existing efforts, I see new signs that premium video sites are starting to understand how strategic it is for them to incent user engagement. New steps are being taken to make deeper, more consistent engagement a reality, not just a goal.
For example, just yesterday CBS announced its "Social Viewing Rooms" which allow users to view programs together while commenting, interacting and finding each other (note this is something that Paltalk and others have pursued for a while). It wasn't clear from the announcement, but I think a critical success factor for CBS will be allowing users to bring existing friends (from Facebook, MySpace, etc.) into the rooms, rather than requiring new relationships to be built.
I found another example in a presentation I recently attended by Ian Blaine, thePlatform's CEO. In it, he made clear that his company is planning a big push into engagement-oriented features ranging from recommendations to ratings to social networking via sister company Plaxo. Still another initiative is "MediaFriends" a clever application that's coming soon from Integra5 which converges text messaging and social networking with viewing across multiple screens. Finally, another is from Volo Media, which is today announcing a plug-in for iTunes that allows one-touch sharing, bookmarking and more, helping open up a window from iTunes into the larger web environment.
All of these activities are in addition to other social media capabilities being brought to premium video from companies like KickApps, PermissionTV, Brightcove, Gotuit and Magnify.net. Then of course there's the steady migration of premium video into YouTube, which is the granddaddy of video sharing and social engagement.
Broadband is much more than an exciting new distribution outlet for video providers, it's also a whole new platform for extending social behaviors that are deeply valued and highly ingrained in all of us into the virtual world. Embracing opportunities for deeper engagement with and around premium video means thinking of viewers more as participants and less as passive audiences. When done right the payoffs in engagement, loyalty, viewing time and monetization will be substantial.
What do you think? Post a comment now!
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