Here's an example of how convoluted broadband's use can be.

On CNN's AC360 program last night, Anderson Cooper was promoting "live webcasts" with news anchor Erica Hill, which would run during on-air commercial breaks. As explained here, the idea is that CNN viewers can go "behind the scenes" to continue their AC360 experience by watching the live stream on their computers. I dutifully did this and watched Hill and Cooper somewhat mindlessly chatting/flirting for several minutes.

But wait: if CNN is urging on-air viewers to turn their attention to these "webcasts" during commercial breaks, then that means that CNN is diverting attention from its own on-air advertisers. That undermines CNN's all-important advertiser value proposition. That of course begs the question: is CNN's ad sales team on board with these webcasts? And if so, what are they thinking??

I guess the argument could be made that CNN believes anyone who would jump online would be multi-tasking, so they'd still have their TV on. Yet at a minimum they'll mute their TV's audio (as I did) to hear the webcast's audio. That means the users' eyes and ears are now focused online instead of on-air.

CNN has been laudably in the forefront of weaving online technology into their on-air programs. Tune in to anchor Rick Sanchez's show some time and you'll him juggling an orgy of on-air Twittering, Facebook emailing and YouTube video sharing. Cooper too has been relentlessly flogging his AC360.com web site since its recent relaunch.

What do you think? Post a comment.