• Learning from Jeff Zucker's Example

    The corporate seismograph measuring activity coming out of NBCU lately has shot off the charts.

    NBCU's tectonic moves have included: the "mini-merger" of NBC Entertainment and Universal Media Studios, together with the ouster of Katherine Pope, UMS's president and others; ongoing job cuts as part of its previously-stated plan to reduce its workforce by 3% or 500 positions, a move that itself was part of a larger $500M expense reduction program; and the planned shift of Jay Leno to the 10pm slot, the first-time ever a "stripped" program has moved to prime-time. And one can bet the changes are far from over.

    The moves indicate that NBCU's president and CEO Jeff Zucker has concluded not just that the traditional rules of the media game are over for good, but that nothing short of a radical transformation of NBCU's business will ensure its future survival.

    I don't know Zucker or the executives he's shuffling around so I'm not in a position to say whether the personnel actions he's taking are the right ones specifically. But what I can say fairly is this: Zucker's unvarnished realism and willingness to make wrenching organizational changes should be viewed as a model for other industry CEOs to follow.

    I was impressed with Zucker back in January '08, upon listening to his keynote at NATPE. I wrote in "Zucker Preparing NBC for Broadband Era" that I appreciated him saying "technology is transforming every part of our business" and that the "historic economic model supporting broadcast TV is wounded." Most famously, he said that the "number one challenge for everyone in this industry is...not trading analog dollars for digital pennies." I concluded that Zucker "got it."

    While I am very sympathetic to those being affected by the change underway throughout the NBCU empire, I am thrilled to see Zucker acting as a leader. One would assume that when an individual has ascended to the highest ranks of their organization, they must actually be a real leader. However, the sad truth is that real leadership has been in desperately short supply throughout corporate and federal America in recent times. In fact, if we'd had more real leaders over the last 30-odd years we wouldn't have a crippled U.S. auto industry, an avaricious, self-destructive financial services sector, a tragically warming planet or a country bloated by a large and ever-growing debt burden.

    In short, leaders see the world as it is. Not as it used to be. Not as they wish it could be. And not as they manufacture it to be so that in the short term they can maximize their financial reward. Zucker's ability to be a clear-eyed realist, and his willingness to take the actions required for future success, are critical to tens of thousands of NBCU employees and their families, the vast web of suppliers reliant on the company's continued good health and myriad investors whose confidence is the lifeblood of NBCU's parent company GE.

    From my parochial position, broadband is at the top of the list of the company's challenges. Broadband and on-demand digital distribution, together with DVRs and fragmenting consumer behaviors strike at the core of the broadcast industry's longstanding success formula. The recent economic crisis and accompanying ad spending slowdown have simply accelerated their importance.

    On the broadband front, so far NBC has responded admirably. By co-founding Hulu as its broadband spear tip, hiring top-notch executives for it, funding it generously and providing it ample autonomy, NBC has given Hulu the room to get off to a strong start. Though I have my concerns with how Hulu's monetizing its streams and worry about its affect on NBC's P&L, I'm hopeful that the Hulu team understands the big picture. In '09 I expect there will be a shakeout among the online aggregators of premium-quality video but I'm confident Hulu will be among those left standing.

    In the meantime, I don't envy Jeff Zucker, or any of the other big media CEOs who are tasked with navigating their proud organizations into an unfamiliar and deeply unsettling new era. Personally I wouldn't have the stomach for it. But, based on what I've seen to date, if I were an NBCU stakeholder, I'd be glad that Zucker is at the helm.

    What do you think? Post a comment now.